Last Updated: September 23, 2026
moor-robin is committed to complying with the General Data Protection Regulation (GDPR) and maintaining the highest standards of data protection. This page outlines how we fulfill our obligations under GDPR and explains your rights as a data subject.
moor-robin acts as the data controller for personal information collected through our website and during service delivery. Our contact details are:
Email: [email protected]
Address: 142 Byres Road, West End, Glasgow G12 8TB, United Kingdom
We process personal data only when we have a lawful basis to do so under GDPR Article 6:
We collect and process the following categories of personal data:
As a data subject, you have the following rights:
You have the right to request a copy of the personal data we hold about you. This is commonly known as a "data subject access request." We will provide this information within one month of receiving a valid request.
You have the right to request correction of inaccurate or incomplete personal data we hold about you. We will make corrections within one month unless an extension is necessary.
Also known as the "right to be forgotten," you can request deletion of your personal data in certain circumstances, including when data is no longer necessary for the purposes collected or when you withdraw consent.
You can request that we restrict processing of your personal data in specific situations, such as when you contest data accuracy or object to processing.
Where processing is based on consent or contract and carried out by automated means, you have the right to receive personal data in a structured, commonly used format and to transmit this data to another controller.
You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
You have the right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significant effects. We do not currently employ automated decision-making processes.
To exercise any of these rights, please contact us using the details provided above. We may need to verify your identity before processing requests. We will respond within one month, though this may be extended by two months for complex requests.
We implement appropriate technical and organizational measures to protect personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
We retain personal data only as long as necessary for the purposes collected or as required by law. Client records are typically retained for seven years following service completion to comply with professional standards and legal requirements. Data may be retained longer if required for legal claims or regulatory purposes.
We do not sell personal data to third parties. We share data only when necessary for service delivery (such as with property owners when authorized by you) or when required by law. Any third parties processing data on our behalf are contractually obligated to protect data according to GDPR standards.
We do not transfer personal data outside the European Economic Area except where necessary and with appropriate safeguards in place.
In the event of a data breach likely to result in risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR.
Our website uses cookies and similar technologies. You can control cookie preferences through your browser settings. For detailed information, please see our Cookies Policy.
Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR. In the United Kingdom, the relevant authority is:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
We may update this GDPR information periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.
For questions about our GDPR compliance or to exercise your data protection rights, please contact us at:
Email: [email protected]
Address: 142 Byres Road, West End, Glasgow G12 8TB, United Kingdom