Privacy Policy

Last Updated: September 23, 2026

Introduction

This Privacy Policy explains how moor-robin collects, uses, stores, and protects personal information provided by clients and website visitors. We are committed to ensuring your privacy is protected and maintaining compliance with applicable data protection legislation.

Information We Collect

When you use our services or contact us through our website, we may collect the following types of information:

• Personal identification information including name and email address
• Property requirements and preferences you share during consultations
• Financial information relevant to your property search such as budget parameters
• Communication records including emails and consultation notes
• Website usage data through cookies and analytics tools

How We Use Your Information

We use the information we collect for the following purposes:

• Providing property consultancy services as requested
• Communicating with you about your property search and our services
• Maintaining records of client interactions and service delivery
• Improving our services based on client feedback and requirements
• Complying with legal obligations and responding to lawful requests

Legal Basis for Processing

We process personal information based on:

• Contractual necessity when providing services you have engaged
• Legitimate interests in operating our business and improving services
• Legal obligations requiring us to retain certain records
• Your explicit consent where required for specific processing activities

Information Sharing and Disclosure

We do not sell or rent personal information to third parties. We may share information only in the following circumstances:

• With property owners or landlords when you authorize us to present your details during property searches
• With professional advisors including solicitors when necessary for service delivery
• With service providers who assist our operations under strict confidentiality agreements
• When required by law or to protect our legal rights

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure storage systems, access controls, and staff training on data protection principles.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Client records are typically maintained for seven years following service completion to comply with professional standards and legal requirements.

Your Rights

Under data protection legislation, you have several rights regarding your personal information:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request erasure of your information in certain circumstances
• The right to object to or restrict certain types of processing
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site usage. You can control cookie preferences through your browser settings. For detailed information about our use of cookies, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or to exercise your data protection rights, please contact us at:

Email: [email protected]
Address: 142 Byres Road, West End, Glasgow G12 8TB, United Kingdom